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Competition is a state-of-mind! Marketing is a way-of-life! Happiness is success! Problem with Strategy is that very few get it right, most use fluff! A leader is one who inspires by making a difference in the lives around! Forget about being illegal, we can't afford to be less-legal! Easy to have been born as human, then why it is so difficult to live as a human? You don't have to be rich, royal or irrational; just be a giving person! Connect at the being level, communicate to the soul! Pursue continuous improvements, but persist on innovation! Work where you are celebrated, not tolerated! Get the big picture, but deliver one that is magnanimous! Always remember the word "blame" as "boomerang" To find meaning of your life, just ask what life expects of you? Choices, inturn, create concern. Right strategy helps pick the right choice! We will be far more green, healthy and sustainable if we add 2 spoons of "contentment" to every growth-hungry diet on Wall Street!

Digital

Employee Development for Transformation

People Devp

Organizations commit to transformation and some also claim they have an “employee-first” policy. Yet, the real development to transform the workforce is a far cry.

 

Why?

Most organizations map their headcount to a number of future skills for re-training and certifications and conveniently view it as employee development. The emphasis usually is on tools for transformation rather than on employees, while the firm should focus employees first (as claimed) and then tools for the medium-term.

They need to rethink their employee development plan to be inclusive of the following tenets.

Resilience

Retraining has roots in the industrial mindset to give the ability of ‘doing things’ – either new things or old things in a new way, and to improving output per employee. This helps in the short term as employees focus on mastering the new skills to ‘keep their jobs’. But today, by the time a new skill is mastered, another skill is already in the asking.

Lack of ‘resilience’ as strategic intent can be myopic for the development of employees. The key attribute employees need is to be resilient in the face of setbacks and disruptions – cope with change, adapt and become a force to generate profound outcomes.

Organizations that have imparted learning agility to build resilience have demonstrated high earning per employee!

Common foundation

Education isn’t mapped to shifting job markets, and employees come with varying educational backgrounds and age(s). Training or certifications in a particular skill may only theoretically be equal to enabling job-readiness, but not change-ready.

New skills or tools alone will not prepare employees to move out of comfort zone or reinvent to become change-enablers. They need a shift from … ‘following’ to ‘leading’ … and then the ripple continues.

Consider imparting broad-based foundational awareness of contemporary business and technologies irrespective of roles, age, and backgrounds. Neither training nor rigid certification, but knowledge and awareness, that which propel employees to get a holistic view of the business, the way they should see, stay update, communicate and act on shifting business and operating models, emerging technologies and dynamic capabilities – to be able to evolve with changing times and roles during Reorgs.

Capability delivery

Technology is changing the way work gets done, and often faster than training can keep up. What matters is plugging capability shortfalls and learning to deliver anticipated results. Different results need different capabilities.

It is important to see capabilities through the end in sight – to understand and enable solutions for customer value. Impart how to leverage new/digital tools with functional adjacencies in the context of evolving work and customer value. It pays as employees unlock opportunities to be progressive in their own careers and the businesses they support.

Seeking culture

Learning gives new ideas which can prosper only when the culture is immunized for the fear of differing and distancing, and questioning the status quo.

A seeking ecosystem, that is empowering with the best and highest value enhances the connection of work with a sense of purpose – helping employees to relate to what they do why they do – to create proposed change with care and professionalism. This will be key to engagement after training.

Culture and systems must promote learning and seeking, not to conform and consume instead. It also rewards the curiosity and jubilance associated with such innate endeavors, notwithstanding results.

Evolving minds

As they say, “… a TEACHER sends you on the road to success, whereas a GURU sends you on the road to freedom.”

What employees need is the freedom to turn each moment of their work into an opportunity for excitement and also a step in their journey for growth. Know who they are, and start exploring to embrace change – change from within to feel more fulfilled in both their professional and personal lives.

Self-awareness in the learning curriculum will help with much-needed dimensions: one, being true to oneself (self-directed); two, what you say you are to others – (others-directed). A third dimension of being able to consciously learn, unlearn and enrich life, and evolve with a higher purpose for life.

Intent

In essence, employers should not only prepare their employees for ‘another job,’ but also start building them for a career well-crafted with resilience and a life well-lived with a higher purpose. This is so true to Corporate Social Responsibility, as well.

In essence, employers should not only prepare their employees for ‘another job’ but also start building them for a career well-crafted with resilience and a life well-lived with a higher purpose.

Much appreciate your thoughts …

www.trainedarrow.com

ChangeAhead TM … for employee change enablement!

Digital Verity

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Being digital presupposes business in a amphitheatre of action in which customers with their roles, environments and constantly changing human imaginations play their part. The limits of imagination may get revisited with every transaction, and most definitely allow your customers to indulge in self-satisfied celebration many times more than ever.

Here are some of my views on what are those perspectives and effects businesses should be aware when serving customers being digital.

Silent Conversations!

Being digital also escalates the need to understand silent and situational conversations that are always happening with your customers. Reality is that as a business you are trying to quieten a ‘busy mind’ and service a ‘bag of emotions’ all the time. So, being digital needs to read from both expressions and non-expressions, place where praise and acclaim are due, and then combine to make a sense of how these expressions should shape targeted messaging.

The Memory Effect!

We all know some type of rechargeable batteries have what they called a “memory effect.” If fully charged and then run down, they will charge themselves up to the same level they enjoyed (also called “voltage depression”) at their previous peak. If recharged when half emptied, they will only return to that half way they were.

Businesses being digital must be aware this effect for their customers too, that they mostly suffer from a similar tendency or call it ‘memory effect’. Any business is only as good as their customer’s last joyous shopping journey and transaction! If customers have done well, expect them to do just as well in the future. If they have recently done badly, then anticipate further failure.

Relationships and Epidemics!

A harmonious relationship is always a constant source of happiness and love – read …. some degree of loyalty for a business. But those relationships also bring many challenges to deal with new found freedom (pervasive with multiple touchpoints and channels) and the transformative shift in customers where they take things for granted, and begin to imagine far fetched possibilities driven by subtle confidence in a brand. When attended well, customers likely reward with empowering words via Word of Mouth Advertising (WOMA) and Social Media. If not addressed soon enough, they can cause epidemics that can shape behaviors of respective communities adversely long enough!

Idea of being digital

Finally, remind yourself of why you liked the idea of being digital in the first place. Guage the depth, meaning and profundity you wanted it to have on your customers and business. Allow your business a real chance for being digital which seem to allow limitless versatility.  Soon, you’ll either see a viable way to go forward or a credible way to contain damage without a sense of wasting money.

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